We bill your insurer directly for most extended health plans, so you pay only what your plan does not cover.
Are Physiotherapy and Massage Covered by Alberta Health Care?
No. Alberta Health Care does not cover physiotherapy, chiropractic or massage therapy for most adults. These are paid through extended health benefits, WCB, motor vehicle Section B, Veterans Affairs or AISH — and we bill most of those directly.
What Direct Billing Means for You
Direct billing means we submit your claim to your insurance provider at the end of your appointment and wait for their response before you pay. If your plan covers the full visit, you pay nothing at the desk. If it covers part of it, you pay only the remaining balance.
Without direct billing you would pay the full fee up front, then submit receipts yourself and wait weeks for reimbursement. Direct billing removes that step entirely.
We direct bill for physiotherapy, chiropractic care, massage therapy, acupuncture and the other services offered at our Camrose clinic, subject to what your individual plan covers.
Insurance Providers We Direct Bill
- Alberta Blue Cross
- Great-West Life
- Sun Life Financial
- Cowan Insurance Group
- Manulife Financial
- Maximum Benefit
- Desjardins
- Johnson Insurance
- Green Shield Canada (GSC)
If your provider is not on this list, call us at (780) 673-0573 before your appointment. Many plans we can still submit electronically, and where we cannot, we will give you a detailed receipt formatted for reimbursement.
What to Bring to Your First Visit
Your policy and group number
Found on your benefits card or your insurer’s app. We need both to submit the claim.
The plan member’s details
If you are covered under a spouse or parent’s plan, we need their date of birth and policy details too.
A second plan, if you have one
If you are covered under two plans we can often coordinate benefits so more of the visit is covered.
When Direct Billing Is Not Possible
There are a few situations where we cannot bill your insurer directly, and it is better to know before you arrive than at the front desk:
WCB, Motor Vehicle and Government-Funded Treatment
Not every claim runs through an extended health plan. If your injury happened at work, on the road, or you receive certain provincial benefits, a different process applies and in most cases you pay nothing at all:
- WCB claims — we bill WCB Alberta directly for approved treatment
- Motor vehicle accident claims — treatment is funded through your auto insurer
- AISH and Alberta Works — physiotherapy, chiropractic, massage and acupuncture can be covered as health-related benefits
- Veterans Affairs Canada — treatment benefits for eligible Veterans and RCMP members
Direct Billing Questions
Book an Appointment in Camrose
Book online any time, or call the clinic and we will check your coverage before you come in.
Central Physiotherapy & Massage · 6028 48 Avenue, Camrose, AB · (780) 673-0573
Monday to Thursday 8:30am–7:00pm · Friday 8:30am–5:00pm
What Our Camrose Patients Say
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