New patient information Camrose

What happens at your first appointment, what to bring, and what it will cost.

You Do Not Need a Referral

Physiotherapy, chiropractic and massage therapy are all direct-access professions in Alberta. You can book with any of them without seeing a doctor first.

The one exception is your own insurance: a minority of extended health plans still require a physician referral before they will reimburse. That is a plan rule rather than a clinical one, and it is worth checking with your insurer before your first visit.

What to Bring

What the First Appointment Involves

Most of a first appointment is assessment and conversation, not treatment. Your practitioner will ask what brought you in, how long it has been going on, what makes it better and worse, what you do for work, and what you want to get back to. Then a physical examination appropriate to the problem.

You should leave knowing three things: what your practitioner thinks is going on, what the plan is, and what you are doing between appointments. If any of those is unclear, ask before you leave — it is a reasonable question and a good practitioner will welcome it.

How long is the first appointment?

Longer than a follow-up, because of the assessment. Massage appointments are booked by length, so you choose.

Will I get treatment on the first visit?

Usually yes, once the assessment supports it and you have agreed to it. Occasionally the right first step is something else, or a referral elsewhere.

What will it cost?

See fees and coverage. Most patients pay considerably less than the full fee because we direct bill nine major insurers, and on WCB and motor vehicle claims you pay nothing.

Can I request a specific practitioner?

Yes. Have a look at the team page and ask for them by name when you book.

What if I am not sure which service I need?

Describe the problem when you call. Choosing the right practitioner is our job, not yours — and see conditions we treat.

Where do I park?

At the door. We are at 6028 48 Avenue in Camrose.

Coverage & Direct Billing

We direct bill Alberta Blue Cross, Great-West Life, Sun Life Financial, Cowan Insurance Group, Manulife Financial, Maximum Benefit, Desjardins, Johnson Insurance and Green Shield Canada. We also handle WCB claims and motor vehicle accident claims directly.

See full coverage and billing details

Related Services

Conditions we treat Direct billing and coverage Meet the team

What Our Camrose Patients Say

Verified Google reviews for Central Physiotherapy & Massage.

      EXCELLENT  
   Based on 324 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   David Kitch 
 
 
 
 Trustindex verifies that the original source of the review is Google. Reide is outstanding! Very knowledgeable and professional! The best out there!
  
 
      Posted on Google  
   
   Tamara de Ryck 
 
 
 
 Trustindex verifies that the original source of the review is Google. Maribel is a fantastic therapist. Offered a very quiet relaxing massage yet really targeted what I needed in a short time frame. Definately recommend.
  
 
      Posted on Google  
   
   Carl Arce 
 
 
 
 Trustindex verifies that the original source of the review is Google. The massage was very comforting and good.
  
 
      Posted on Google  
   
   Brenda Thompson 
 
 
 
 Trustindex verifies that the original source of the review is Google. I always feel fantastic after my treatments with Dr Weeks everything is back where it belongs, he is always so professional and takes his time with each patient
  
 
      Posted on Google  
   
   rachid moustic 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very good experience. Professional, respectful, and attentive. He took the time to explain everything clearly and made me feel comfortable during the session. I already feel much better after the treatment. Highly recommended for anyone looking for a great osteopath. Thank you again! Mo osteopath ♥️♥️✌🏽✌🏽😊😊 Highly recommend, ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
  
 
      Posted on Google  
   
   Myranda 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have been seeing Hiya for my physio since a fall and a car accident. She is lovely and goes above and beyond for her clients, you can truly see she is passionate about her work. The front desk girls are all wonderful too! Always so nice, and remember you by name, greetings everyone as they come in the door. I have nothing but wonderful things to say about my experience.
  
 
      Posted on Google  
   
   Connie McMann 
 
 
 
 Trustindex verifies that the original source of the review is Google. Zoey was incredibly thorough—she listened carefully, explained the underlying causes of my persistent neck and shoulder problem, and provided treatment that delivered fast, noticeable results. The front office staff are exceptionally welcoming, friendly, and accommodating. It’s genuinely a pleasure to visit this clinic.
  
 
      Posted on Google  
   
   Curtis Follett 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great experience, I've been seeing him for years and I'll keep going back.